Reach out to us through our website or contact channels with your product needs, questions, or customization ideas.

Our team will get in touch to understand your specific requirements, offer suggestions, and finalize the product details.

We’ll provide a clear quotation based on your requirements. If a sample is needed, we’ll confirm the development cost before proceeding.

Our team begins crafting your custom sample to ensure it meets your quality and design expectations.

Once you approve the sample, we proceed to finalize your official order and confirm all production details.

A deposit payment is required to begin the bulk production process.

Your order enters full production. Our skilled technicians ensure quality and efficiency throughout the process.

After production, we provide you with videos of the final products for your review and confirmation.

Settle the remaining balance to prepare for shipment.

We carefully pack and arrange shipping to your address, ensuring safe and timely delivery.

We provide deep customization services to help you create machines that fit your venue, branding, market, and customer experience. Here’s what you can personalize with us:

We can adjust the size and shape of the machine to fit your available space—whether it’s a shopping mall booth, a family entertainment center, or a compact retail corner. From screen size and button layout to overall cabinet height, everything can be adapted.

We support multi-language operation to suit global markets. Whether it’s Arabic, Spanish, Russian, or Thai, we can translate in-game text, instructions, and voice prompts to provide a smooth user experience for your audience.

Want to change the prize rate, difficulty, response time, or ticket output settings? Our software engineers can adjust the internal programming to match your gameplay style, business model, or regional preferences.

Add your logo, brand colors, or characters to the machine’s cabinet, interface, splash screen, or startup animation. This helps strengthen brand identity and attract players with familiar visuals.

Whether you’re opening a new arcade, adding machines to a shopping mall, or upgrading an indoor play zone, we provide professional layout suggestions and 3D planning support to help you design an engaging, efficient, and profitable space.

Our team can recommend the best machine combinations, placements, and pathways to optimize foot traffic, user experience, and space utilization—based on your floor plan, customer profile, and business goals.

At Dalong Zesheng, we are committed to ensuring the continued satisfaction of our customers after their purchase. Our After-Sale Service provides reliable support to keep your machines running smoothly, with a focus on quick resolution and easy maintenance.

When your order is shipped, we will include a set of easy-to-replace parts with your arcade machines. These parts are designed to help you handle common wear-and-tear issues that may arise during regular use.

If the issue can be resolved by replacing easy-to-replace parts, we will guide you through the process. Our support team will provide detailed instructions on how to perform these replacements safely, ensuring minimal downtime for your equipment.

Once the warranty period has expired, customers will be responsible for purchasing replacement parts. We will continue to support you with professional advice on sourcing the right parts and troubleshooting any issues.

Should any issues occur during the operation of your machine, our professional technical support team is available online to assist you. We provide step-by-step guidance to help you troubleshoot and resolve minor problems.

For repairs requiring replacement parts, we will ship any necessary components free of charge during the warranty period (one year). Our team will ensure that you receive the parts quickly, so your machines can be up and running again with minimal delay.

The warranty on your arcade machine is valid for one year from the date of purchase. During this period, you will have access to all the benefits outlined above, ensuring that your equipment remains in optimal working condition.